Web Based Scheduling
In the past, telephone answering services and inbound call centres have handled their outbound messages by fax, e-mail or voicemail.
Now there's a new kid on the block: the Internet! When you need timely communication (not to mention economical!) think of Google!
No, we're not going to make you search for your information! But seriously, how does Google communicate information about its many services and products?
One way, folks: the Internet. If you don't believe me just try to call Sergey Brin! (check his name)
So, what does this mean to you and your business?
Here's an example: Internet based scheduling. Let's say you're a contract corporate safety trainer. Your customer gives you a call at 10:00 AM - can you train next Tuesday afternoon?
What happens next? You check your calendar, book the course, and it's a done deal. I bet you're wondering where a call centre comes in, right?
OK, the next call comes in at 2:00 AM (don't ask why!). We take your call. What, you want next Tuesday afternoon? Well that slot is taken - how about Wednesday? We book the course right away and get any other information needed!
So, what's the trick? Internet based scheduling lets us share your training schedule 24 hours a day, 365 days per year. Really, we're more like a virtual receptionist than just another "cheap answering service"!
Oh, and by the way - this is all part of our regular service. Check out our main web site at www.selectcomm.com for more information!
No need to worry - your schedule is safe with us!
Although access is gained to the account over the Internet, the information entered in to the on-call scheduler is available only to authorized personnel in your office and in our call centre.
A secure password is used to gain access to the scheduler and the system keeps track of what person entered which piece of information, in case of any problems.
The main benefit of choosing to use web based scheduling is control. When clients are responsible for entering their own information, they can be assured that it is communicated exactly the way that they want it to be. It eliminates any chance for input error made on the part of the call centre.
Another benefit of using web based scheduling is flexibility. Changes can be made 24/7 using the Internet and since the changes are entered in real time, it decreases the chances of putting the call through to the wrong person when last minute changes in coverage occur.
Let's make your customers 'sticky' customers by offering a full range of your services day and night - every day of the year. We can do it, because that's what we do best!
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