Telephone Answering Service
A telephone answering service does what its name suggests in that it offers customers a proactive means of communication during a business's off hours. It is unrealistic for a business to remain open twenty-four hours a day, seven days a week, but potential customers still expect to have a point of contact for a company regardless of the day or time. A telephone answering service is among the items required to optimally manage customer experience.
Benefits of telephone answering service
This service is a cost-effective way for businesses to handle their after-hours calls, as well as any daytime overflow calls. This can lower operating costs as it eliminates the need for hiring additional staff membert to handle calls. Answering incoming phone calls can take valuable time away from other necessary tasks and using an answering service can give back the time that is required to focus on those tasks. It will also give the company freedom to expand their business.
In today's world of increasing automation, there is real comfort in hearing the voice of a live person answering the telephone. Using an answering service ensures that callers are always greeted by a courteous and helpful voice, which provides a personal touch that callers appreciate. Incoming calls are answered in the company name by professionally trained operators who are able to answer questions and provide basic information about a company. Using this system makes a company available around the clock, 365 days a year and improves customer service both during and after business hours.
Features of using this service
Answering services provide professional answering with a personal touch, quality messaging service, and a full range of message delivery options. Operators are able to take messages, page on-call staff, and patch calls. This system can save a company valuable time, expecially when dealing with a heavy call volume.
Answering service customers are given complete control over their accounts, which can be 100% customized based on their needs. A company provides the answering service with a detailed call script, an company phone list, and other basic information such as the company address and a basic description of services. This ensures that all calls are handled to the exact specifications of the customer. An answering service can provide personalized greetings, holsd music, call recording, message storing, and more.
Using answering service technology, company-specific information appears on the agent's desktop in real-time with the specific call management instructions immediatley at their fingertips.
Incoming calls are vital to the success of any business and using a telephone answering service can provide a seamless transition between the company and those answering the phone after hours. Better still, companies can effectively "staff" their businesses at all hours without having to hire additional full-time employees.
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