What's New
Receptionist Service
Receptionist Role
Job Description
Live Receptionist
Office Receptionist
Hotel Receptionist
Answering Service
Virtual Receptionist
Remote Reception
Answering Software
IVR Work Alone
Call Linx
VMS 4500
Contact Us
About Us
Telephone Reception
Receptionist Duties
Cheap Answering Service
Physician Ans. Service
Live Phone Answering
Doctor Ans. Service
Live Tele. Ans. Service
Telephone Ans. Service
Working Alone
Professional Answering
Business Ans. Service
Computer Telephony
Call Center Software
IVR Hosting
IVR Integration
IVR Software
IVR Companies
IVR System
IVR Systems
Call Mgmt. Software
IVR Providers
IVR Technology
Business IVR Systems
Phone Answering Service
Ans. Service Company
Web Based Scheduling
Custom Fit Agent
Red Deer TAS
Edmonton TAS
Grande Prairie TAS
Calgary TAS
Sales Strategies

[?] Subscribe To This Site

Add to Google
Add to My Yahoo!
Add to My MSN
Subscribe with Bloglines

Telephone Answering Service

A telephone answering service does what its name suggests in that it offers customers a proactive means of communication during a business's off hours. It is unrealistic for a business to remain open twenty-four hours a day, seven days a week, but potential customers still expect to have a point of contact for a company regardless of the day or time. A telephone answering service is among the items required to optimally manage customer experience.

Benefits of telephone answering service

This service is a cost-effective way for businesses to handle their after-hours calls, as well as any daytime overflow calls. This can lower operating costs as it eliminates the need for hiring additional staff membert to handle calls. Answering incoming phone calls can take valuable time away from other necessary tasks and using an answering service can give back the time that is required to focus on those tasks. It will also give the company freedom to expand their business.

In today's world of increasing automation, there is real comfort in hearing the voice of a live person answering the telephone. Using an answering service ensures that callers are always greeted by a courteous and helpful voice, which provides a personal touch that callers appreciate. Incoming calls are answered in the company name by professionally trained operators who are able to answer questions and provide basic information about a company. Using this system makes a company available around the clock, 365 days a year and improves customer service both during and after business hours.

Features of using this service

Answering services provide professional answering with a personal touch, quality messaging service, and a full range of message delivery options. Operators are able to take messages, page on-call staff, and patch calls. This system can save a company valuable time, expecially when dealing with a heavy call volume.

Answering service customers are given complete control over their accounts, which can be 100% customized based on their needs. A company provides the answering service with a detailed call script, an company phone list, and other basic information such as the company address and a basic description of services. This ensures that all calls are handled to the exact specifications of the customer. An answering service can provide personalized greetings, holsd music, call recording, message storing, and more.

Using answering service technology, company-specific information appears on the agent's desktop in real-time with the specific call management instructions immediatley at their fingertips.

Incoming calls are vital to the success of any business and using a telephone answering service can provide a seamless transition between the company and those answering the phone after hours. Better still, companies can effectively "staff" their businesses at all hours without having to hire additional full-time employees.

Top - Telephone Answering Service

Back to Select Answering Service

footer for Telephone Answering Service page