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What is a Receptionist Service?

Receptionist services are used by many businesses, both large and small, to handle incoming calls and inquiries when an in-house receptionist is either unsuitable or unavailable.

This type of service can take all of the incoming calls from or a company or it can be set up so that it only handles calls that come in when the in-house front desk staff is either busy or away from the phone.

What are the advantages of receptionist service?

By utilizing this type of call-answering service, a company is able to spend more time focusing on tasks that are more important, which allows the company to manage their time better, rather than worrying about having to catch every incoming call.

Reception services provide a polished and professional image to callers who often would have no idea that they are not speaking to someone with the actual company.

"Virtual" receptionists - working from a professional telephone answering service - are trained to follow the protocol of the company so it can be ensured that every call will be handled consistently with a high standard.

What are the tasks performed?

Receptionist Service Tasks performed by a reception service include: answering incoming calls, screening and prioritizing calls for each client, announcing and connecting calls, and sending incoming calls to voice mail.

Virtual receptionists are familiar with the company information so they are often able to answer routine questions about the company and schedule appointments, if necessary.

It's the duty of the answering service staff to make sure that messages are continually taken and followed up.

Using this type of service allows companies to skip over the time-consuming sifting through resumes, setting up and conducting countless interviews, and calling references.

This service allows them to get right to the good stuff: having quality workers on the job, representing their company!

Want more information, or just want to chat? Don't be shy! Contact us and we'll be happy to talk with you!

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