Receptionist Job Description
The receptionist job description is important because receptionists have the unique responsibility of being the first point of contact for a company, and being responsible for leaving a good first impression with all visitors and callers.
The receptionist's job description typically includes answering and directing calls, greeting visitors, handling inquiries from the public, and providing information relating to the company. Though many of the duties of a receptionist are similar, the specific job description changes depending on the type of company.
Now more than ever, receptionists are using computers to complete many of their responsibilities.
A receptionist becomes more valuable to the company if they have basic computer training. Between calls, the duties of a receptionist may include creating word documents, creating spreadsheets, merging documents, and using customer relations software to update customer information in to a database.
In addition to these tasks, many receptionists are also responsible for receiving and sorting mail, doing basic bookkeeping and banking tasks, and filing.
What can a receptionist do for you?
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Summary – the Role of a Receptionist
With so many tasks that a receptionist must accomplish during their day, it can become impossible to make sure that every call is answered and handled with courtesy and professionalism.
A growing number of companies are choosing to select an answering service to assist their receptionist with handling calls during busy times, breaks, and after company hours.
Using the assistance of an answering service, the receptionist will have more time to be able to concentrate on more important tasks instead of becoming overwhelmed with constant phone calls.
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