Live Virtual Receptionist
A live virtual receptionist can be used to provide the same exceptional service to customers that they have come to expect from an in-house receptionists - while saving the company the cost of hiring, training, and employing an in-house reception staff.
In today's busy world, many more businesses, from small companies to large international organizations, are choosing to use this type of service - ensuring calls are handled with accuracy and consistency - and in accordance with company procedures.
What do they do?
Virtual receptionists are trained answering service professionals who are receive incoming calls from other businesses.
Businesses use answering services for a variety of reasons. They may use virtual receptionists to receive overflow or after hours calls or they may be used instead of an in-house front desk person.
Each time a customer calls in to a company they are given a distinct impression of the company - an answering phrase that is just what the company wants.
Think about how important that is! For instance, you'll want a funeral home reception greeting to be distinctly different from the greeting a typical welding shop might want!
This impression will shape the interactions that the customer will continue to have with that company. Negative impressions mean customers may choose to take their business elsewhere, regardless of the quality of the products or services offered by the company.
With a live virtual receptionist, customers get to speak to a live, professional receptionist every time, instead of getting an automated system or an answering machine.
Want more information, or just want to chat? Don't be shy! Contact us and we'll be happy to talk with you!
What are the benefits?
There are many benefits of using a the services provided by an answering service. By having their calls consistently answered by polite and professional operators, a company presents an image of professionalism and organization.
A select call center's hardware and software is designed so that the caller is unaware that they have reached an answering service instead of the front office of a company - when a call is transferred to a company employee, it's just like they were in the next room - even if they're across the country!
Many answering services specialize in live reception They have operators who are specifically trained to answer either all calls, all overflow calls, or all after hours calls received by the company.
These trained operators take care of the callers while providing the business with more time to take care of more important business.
Want more information, or just want to chat? Don't be shy!
and we'll be happy to talk with you!
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