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Live Telephone Answering Service

In today's global economy, businesses need every advantage remain competetive: 24/7 service, immediate attention to customers, and flawless interaction between employees. A live telphone answering service keeps businesses connected to customers and business associates around the clock.

Features

Incoming calls are forwarded from a company to a telephone answering service. This can be done to help with an overflow of daytime calls or to receive all after-hour calls. Calls will be answered in a courteous and professional manner by professionally trained and well-spoke operators. These operators will answer all calls in the name of the business.

Businesses can provide a detailed call script and employee list to ensure that call handling and message taking will always be done correctly. Calls will be answered following the specifications of the company. Telephone answering services offer patching, appointment confirmation, reservation taking, order entry, fax service, virtual receptionist, and overflow answering.

Benefits

Using an answering service combines today's cutting edge technology with yesterday's customer care values. Calls are answered in a courteous manner, which leaves callers impressed with the quality of an organization and without knowing that their call was handled by an answering service. Using this system gives the company confidence that their calls are being answered in a personalized and professional manner that conveys a message of always being available to their customers.

Using a live telephone answering service can save a business an invaluable amount of time and money. Staff members do not have to worry about trying to answer the phone in addition to all of their other tasks. This leaves a business with more time to concentrate on more important tasks and to work on improving and expanding their business. This service also saves the company the costs that are associated with employing a full-time receptionist to answer calls. This system can handle any number of incoming calls and is just like having a 24-hour in house receptionist, for a fraction of the cost!

As most businesses are aware, the people who answer the calls have a fundamental effect on the results of the business. This service does not have to be complicated. Operators can take messages, dispatch important calls as needed, or patch calls directly to staff. Messages can be delivered by fax, email, or text message. This system is a seamless way for a business to maintain a polished image and satisfy their customers without ever missing a call!

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