What is a Live Receptionist?
A live receptionist is, in most cases, an employee of an answering service who has been hired to receive and handle incoming calls that have been forwarded to the answering service by a business.
There are many reasons that a business may choose to use this service as opposed to hiring an in-house front desk person. Using an answering service can give business owners and employees the freedom to perform other daily tasks without having to worry about missing any important calls.
With a sophisticated answering service operators have access to the details (and instructions) of the business so they can answer calls with your business name and personalized greetings - adding professionalism to the way calls are answered as opposed to using voice mail.
What do they do?
Did you know that many large companies use 24 hour answering services to handle emergencies, accidents, and many other unplanned "incidents"? A call center with the right equipment, training, and professional staff can be depended on in an emergency. It's professional training - and real life experience - that makes the difference!
Off site reception helps the business grow while actually reducing business costs by eliminating the need for in-house salary and benefits - no extra staff to answer the phones!
Professional and cheerful reception service projects the best possible business image. With the right telephone answering service customers will feel like they reached the front office of the business rather than the answering service.
It is a seamless system to make sure that callers receive the personal touch that every business wants to offer.
How can a Live Receptionist Help?
Call center reception can be full time or after hours - or as needed to help a business with overflow calls.
Using this type of service is like an in-house administrative assistant available 24-7 that never takes breaks, sick days, or vacations!
Want more information, or just want to chat? Don't be shy!
and we'll be happy to talk with you!
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