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Live Phone Answering Service

A live phone answering service is used by many different types of businesses as a way of having their calls professionally answered without overloading their staff with calls. Considering the idea of using a live phone answering service is a must for any businesses that rely on their telephones to maintain important business connections.

Functions of this service

There are three main functions of this service. The first is to relay urgent calls to on-call personnel. Secondly, it is to screen calls, usually after hours, to protect company personnel from receiving unwanted and unimportant calls. The third feature is to provide an offsite "front office sercretary" to replace an on site staff member or to handle excess traffic during peak times. Instead of hiring and training their own employees and keeping business facilities open at all times, a company could have everything taken care of by answering service professionals.

A live phone answering service can answer calls forwarded to them as if they are answering from the front desk of a company. This ensures that a company is represented with a professional image at all times and also that no calls are ever missed. Live operators are available 24/7 to be the professional and courteous voice of a business.

What are the benefits of using this service?

Using an answering service ensures that calls will be answered by agents who are ready and able to handle any scenario by following the instructions and call scripts provided by a company. These agents are able to offer a high level of service which is equal to or better than in-person front-office staff. Also, the system is designed so that customers will believe that they have reached the front desk of an office, not the answering service.

Using this type of service also provides better customer service. Many customers do not like to speak to an answering machine when they call in to a company and they appreciate the personal touch offered by a human operator. Using a telephone answering service also gives the business an image of professionalism that is respected by both customers and other businesses.

This service is a valuable asset for many companies. It is a seamless system that is able to cater to a very specific client base and can be of assistance both during and after office hours.

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