Custom Fit Agent
Just imagine what it would be like to have staff on hand to handle all of your customers - you know, the customers that like to talk about the weather and just love the warm and fuzzy touch. But you can't forget about "Mr. Grumpy Customer" who just wants to order a dozen T-110's, gun metal gray, and he needs them in three days - shipped air freight! Using a custom fit agent to answer calls makes it easy to keep all customers satisfied and give them the attention that they want.
Some businesses (funeral homes, for example) need their calls answered by trained staff who really know what they are doing and are prepared to handle anything that comes their way. But wait - death and grief don't work banker's hours....that means that funeral homes want to work with call centres with specifically trained staff.
Here's where a professional reception service or call centre really fits in. It just stands to reason: if a call centre has four dozen agents taking calls on a Saturday night, they have a lot of talent on the line with pro operators who know what they are doing.
Select Answering Service is like that. Our operators are professional full time agents who are always in a training cycle - that's the way they like it!
Going beyond that, many of our agents have training in a specific industry area, like funeral service calls or even training for specific clients (we take orders for some of the best gift baskets around)! When a call comes in on one of these accounts, our answering service software automatically routes the call to the agent who would be the best fit to handle the call.
This way, customers don't have to be frustrated with trying to deal with an agent who is unable to give them what they want. Our agents automatically know how to handle a specific call when it comes in.
This means that your company's customers can talk to someone at any time who really knows what they are talking about! A good answering service like Select is ready and willing to train interested agents to handle specific accounts or industries. It costs more money up front, but it means better service to our callers and better business for our customers!
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