Answering Service Software
Telephone answering service software automatically processes inbound calls and completes transactions on its own or routes calls to the appropriate person or system.
Using this software, answering service agents are able to make appointments for clients, set reminders to alert them for wake up calls or work alone check in times that have expired, sign up students for courses and instantly fax, email, page, or text messages directly from the computer system that was used to take the message.
The answering service system also allows for voice mails to be transcribed into text messages by an operator and sent out to a pager, email address, or cell phone - time-efficient for the busy client as the entire message will be emailed out to them!
There's no need to find a pen, scramble for paper and try to write down a voice mail message while distracted with other business priorities - or while driving!
Answering service software gives businesses many customizable options that allow their calls to be handled in a manner that is specific to their business.
A company is able to choose a custom greeting, select how they want all of their incoming calls to be handled, choose where they want their messages to be sent, and obtain detailed reports of calls received and messages taken.
Operators are able to connect callers to outside lines, record and store the caller message, use company-provided information to ensure that calls are correctly directed, and easily deliver messages to the appropriate client.
Who would benefit from this?
Any company that has a vested interest in ensuring that their customers are taken care of and that no call is ever missed would greatly benefit from using answering service software.
Scheduling software in particular would be of great benefit to medical and professional offices. It allows the professional to focus on spending time with patients and not have to worry about losing any new clients because the phone wasn't answered.
Oilfield and Resource Companies
This technology is also perfect for oilfield companies or any companies that receive operational alarms.
Operators receive the alarm by e-mail, text or telephone and dispatch messages to the appropriate person according to the client instructions.
A trained operator and the answering service software will make sure that all alarms are resolved. This is so much better than robotic call forwarding to an "on call" person who we hope will actually be able to receive the emergency notification.
With a select answering service there's no question about making sure the message is delivered, and telephone answering software always a record of every action taken on every incoming call!
Using an answering service would be beneficial to all types of companies, ranging from small medical offices to large nationwide oilfield companies.
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