IVR Hosting and Interactive voice response systems use stored voices and short phrases to interact with callers.
Interactive input from the caller and programmed responses by the IVR system create a two-way communication. The caller receives and inputs information that is tailored to the caller's requests.
IVR programs offer choices to callers and process their responses.
Historically, IVR systems respond to keypad entries or short voice commands: 'business' or 'personal'.
While short voice command systems are still in use many call center customers prefer the more traditional keypad entry method.
Hosting IVR Services
A full service call centre is a typical IVR host. The call center 'switch' (shorthand for call center hardware and software) must be capable of recognizing IVR input and responding with a variety of corresponding prompts.
Contact us for more information about how IVR can work for you - we'll be happy to talk with you!
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